Returns & Exchanges
At Truth And Hair, we want you to love your locks; if you are not completely satisfied with your purchase, you can return unopened products within 30 days of delivery. For hygiene reasons, all hair extensions and accessories must be in their original, tamper-evident packaging to qualify for a refund.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Secure the Package
Place the unused items back in their original packaging, ensuring all tags and hygiene seals are intact to prevent damage during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Quality Inspection & Refund
Once our specialists verify the condition of the returned hair, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing